Complaints Procedure

Should you have any compliant please contact our Sales Director at or call 0800 1244 540

We have set out the procedure which we will follow in dealing with that complaint.

  1. A person has been appointed to handle all complaints
  2. Where your complaint is initially made verbally, you may be requested to send a written summary of your complaint to the person dealing with it.
  3. We will acknowledge receipt of your complaint within 3 working days.
  4. We will then fully investigate your complaint and we will respond to you within 15 days. In some cases, we may need a little longer to investigate but we will keep you updated throughout the process.

Not happy with our outcome?

We will refer you to The Property Ombudsman, which will conduct an impartial investigation and either uphold or overturn our decision