Privacy policy

Bye Bye House LTD privacy policy
Bye Bye House
Lions Buildings
8 Market Place
Uttoxeter
Staffordshire
ST14 8HP

Tel: 0800 1244 540
Email: enquiries@byebyehouse.co.uk

Bye Bye House are a registered company – company number 12461151

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details, property information)
  • There may be occasions that we will capture sensitive data in relation to your motivation to sell your property. This may include you or a relative’s health. If it is necessary to capture this information, we will ask you permission during the call.

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have asked to give you a price for purchasing your property

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Any third-party company who refers you to us for selling your property

 

We use the information that you have given us in order to

  • Determine weather of not we are the right way of selling for you and if we can buy your property
  • To manage the process of purchasing your property
  • Accurately calculate the level of offer we can make for you property

We may need to share information with solicitors, surveyors, estate agents and asset managers.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: Your consent. You can remove your consent at any time. You can do this by contacting enquiries@byebyehouse.co.uk

How we store your personal information

Your information is securely stored on our electronic system which is only accessed by Management

How long we store your personal information

Properties we have purchased – up to 3 years after the property is re-sold
Enquiries and applications for properties not purchased – up to 2 years from the date the enquiry or application is – may be longer where a fraudulent application is made. We may also need to keep any anti-money laundering information gathered for a period of up to 5 years

Funders – up to 6 years from the end of our relationship
Professional advisers, contractors and third-party advisers – up to 6 years from the end of our relationship

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at enquiries@byebyehouse.co.uk if you wish to make a request.

We may need to review our privacy policy from time to time.

Version 1.0 Nov2020

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at enquiries@byebyehouse.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk